Shipping policy

We ship worldwide from Miami, Florida. Here's what to expect after you place an order.

Processing and dispatch

Once your payment is authorised and verified, we process and ship your order within 1–2 business days. Weekends and public holidays aren't counted.

Delivery times

Standard delivery takes 4–5 business days from the date your order ships — not from the date you place it. These are estimates and can vary with carrier volume, weather and customs.

Shipping rates

• Free domestic standard shipping on orders over $50.
• Free international standard shipping on orders over $100.
• Orders below these amounts are charged at the rate shown at checkout before you pay.

Tracking

You'll receive an email with tracking information as soon as your order is on its way. We ship with USPS, UPS and DHL, chosen by destination and order size.

International orders

Customs duties, import taxes and handling fees are set by your country and aren't included in the price you pay us. They're the responsibility of the recipient, and are usually collected by the carrier on delivery.

Getting your address right

Please make sure your shipping address is complete and correctly formatted at checkout, including apartment or unit numbers. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange re-shipping at your cost.

Signature on delivery

We may require a signature on higher-value packages to protect your order. If nobody is available to sign, the carrier will leave collection or redelivery instructions.

If an item is out of stock

We'll contact you. If we don't hear back within 1–2 business days, we'll ship the rest of your order and issue store credit for the unavailable item.

Packages marked delivered

If tracking shows your package was delivered but you haven't received it, please contact USPS, UPS or DHL directly to open a claim. We aren't able to refund packages a carrier has confirmed as delivered.

Refused deliveries

If you refuse delivery of a package, the original shipping cost and the cost of returning it to us will be deducted from your refund.

Returns

Changed your mind or need a different size? See our refund policy — we'll send you a prepaid return label.

Questions

Email shop@flexlifewear.com. Customer service hours are Monday–Friday, 9 AM–5 PM EST.