FAQ

1

What methods of payment do you accept?

We accept a variety of payment methods for your convenience, including: Visa, MasterCard, American Express, Discover, Diners Club, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal.

2

Do you offer next day delivery?

Yes, we offer next-day delivery! Simply choose our express shipping option for delivery within 1 to 2 business days.

3

Do you offer international delivery?

We provide free shipping on domestic orders over $100 and international orders over $200.

4

How do I cancel my order?

Need to cancel your order? Contact us as soon as possible. Depending on your order status, cancellation may not always be possible. Email your order number and cancellation request to shop@flexlifewear.com, and we’ll assist you promptly.

5

Can I return or exchange my order?

We gladly accept returns and exchanges of unworn, unwashed, unaltered, and unused merchandise in sellable condition within 15 days of purchase. For full details, please click here.

6

Do I have to pay for my returns?

Yes, a $9.99 restocking fee will be deducted from your refund for returns made within 10 business days.

7

What can I do if something is wrong with my order?

If something is wrong with your order, our friendly customer support team is here to help. Call us at 01604 811 111 or email us shop@flexlifewear.com.

8

Incorrect or Damaged Items.

Oh no! If you received a damaged, defective, or incorrect item, email us at shop@flexliofewear.com and we'll be happy to help. Include your order number, the product in question, and a photo of the defect, and we'll resolve it for you.

9

How long will I have to wait to receive my order?

Your order will be processed within 1-2 days. Shipping time depends on the selected shipping method.

10

Can I exchange an item?

For defective, damaged, or incorrect items, we will exchange them at no cost to you. For exchanges due to incorrect size or address, the customer is responsible for return shipping costs.

11

How will I know if you have refunded me?

You will receive an email or SMS notification once your refund has been processed. The refunded amount will appear in your bank account within 5-7 business days, depending on your bank.

12

I am between sizes, what size do you recommend?

Refer to our size chart for general measurements. If you need further assistance, please email us, and we’ll be happy to help you find the perfect fit.